MUSIC

MARVAN UMALATOV

Customer Support Lead
Community Manager
Marketing Director
Web Developer
EdTech

ELITE LEVEL PROFESSIONAL • WEB3 SPECIALIST • BLOCKCHAIN EXPERT • INSTRUCTOR

8 Languages
Web3 Expert
EdTech Specialist
4+ Years Experience
HIRE ME VIEW WORK

ABOUT ME

At 26, my career has been an accelerated education in technology, growth, and leadership.

My foundational degree is in Computer Education and Instructional Technology, which is the perfect fuel for my passion: building and scaling.

I've dived deep into the world of Web3 and blockchain with significant experience as the Head of Customer Support for a major self-custodial wallet. Prior to that, I honed my ability to simplify complex topics by providing support for an educational platform focused on finance and crypto.

On the entrepreneurial front, I know how to launch and grow. I was a Community Manager and Head of Marketing for a successful side project with friends, and currently hold the same Head of Marketing title at myelitecard.com, where I also contribute as a Web Developer.

As a polyglot fluent in over 5 languages, I'm uniquely positioned to connect with diverse global audiences. My personal mantra is simple: "I can do it." I approach every challenge with confidence, self-respect, and an unwavering ambition, knowing that with a little time to research and learn, I can tackle anything.

When I'm not working, you'll find me reading about psychology.

MY PHILOSOPHY

"I CAN DO IT." - When I commit to a project, I treat it as my own creation. I don't just work for a salary - I deliver excellence that exceeds expectations. In return, I demand respect.

Marvan Umalatov
8
Languages Mastered
RU • EN • BY • UA • TR • AR • AZ • CH
4
Years Zendesk Admin
Enterprise Support Systems
1000+
Peak Online Players
Launched & Scaled Gaming Project
AI
Powered Workflow
Latest AI Tools Integration

CORE EXPERTISE

HEAD OF CUSTOMER SUPPORT

PRIMARY ROLE

Coin Wallet

Non-Custodial Cryptocurrency Wallet

Leading customer support operations for a major Web3 wallet, managing complex technical inquiries spanning blockchain technology, self-custody solutions, DeFi protocols, and multi-chain integrations.

Zendesk Web3 Blockchain Security
Created AI agents for automated support workflows
Built custom macros in Zendesk for efficiency
Trained and led multilingual support teams
Established security protocols and best practices

COMMUNITY MANAGEMENT

EXPERT

Jade Dynasty Classic - Private Server

Community Building & Marketing

Successfully launched and scaled a private gaming server at classic.jadedynasty.org, achieving 1,000+ concurrent online players at peak. Expert in building engaged communities and managing diverse global audiences across multiple platforms.

Discord Telegram Social Media Growth Marketing
Grew to 1,000+ concurrent users with minimal budget
Low-cost marketing campaigns with high ROI
Multi-platform community management (9 languages)
Viral content creation and organic growth strategies

HEAD OF MARKETING

CURRENT

myelitecard.com

Digital Products & Services

Driving marketing strategy, brand development, and digital growth. Expert in selling digital products, crafting compelling narratives, and converting audiences into customers through data-driven campaigns.

Analytics SEO Social Media Paid Ads
Full-stack digital marketing
Content strategy & creation
Conversion optimization
Multi-channel campaign management

WEB DEVELOPMENT

PROFICIENT

Full-Stack Development

Modern Web Applications

Building responsive, modern web applications with cutting-edge technologies. Proficient in AI-assisted development, integrating the latest tools to accelerate development and deliver superior results.

HTML5 CSS3 JavaScript AI Tools
Responsive web design
AI-powered development workflow
Modern UI/UX implementation
Performance optimization

MIDDLE SCHOOL TEACHER

PART-TIME

Akçansa Fatih Sultan Mehmet Ortaokulu

Programming & Design Education

Worked part-time as a programming and design teacher for middle school students in Istanbul. Gained hands-on teaching experience introducing young learners to technology, coding fundamentals, and creative design using modern educational tools.

Programming Design Web2 Tools Education
Taught programming fundamentals to 12-14 year olds
Introduced design tools and creative problem-solving
Developed engaging lesson plans for diverse learners
Built foundation for practical EdTech experience

EDTECH COURSE DESIGNER

INDEPENDENT

Educational Technology & Crypto Education

Course Planning & Development

Designed and planned comprehensive educational courses combining my expertise in cryptocurrency, blockchain, and educational technology. Created structured learning pathways to make complex crypto concepts accessible to diverse audiences.

Crypto Blockchain Curriculum EdTech
Planned crypto educational course curriculum
Designed educational technology frameworks
Combined Web3 expertise with teaching methodology
Created accessible learning materials for beginners

SKILLS & TOOLS

PROFESSIONAL TOOLS

Zendesk Zendesk
Photoshop Photoshop
Premiere Pro Premiere Pro
Animate Animate
Maya Maya 3D
AI AI Tools

WEB3 & BLOCKCHAIN

Ethereum Ethereum
Bitcoin Bitcoin
Wallets Wallets
DeFi DeFi
NFT NFTs
Blockchain Blockchain

DEVELOPMENT

HTML5
CSS3
JavaScript
Git
GitHub
VS Code

EDUCATIONAL TOOLS

Scratch Scratch
Tinkercad
Code.org Code.org
Blockly Blockly
MIT App Inventor MIT App Inventor
Arduino/Robotics Arduino/Robotics

LANGUAGES

RU
Russian Native
EN
English Fluent
BY
Belarusian Fluent
UA
Ukrainian Fluent
TR
Turkish Fluent
AR
Arabic Fluent
AZ
Azerbaijani Fluent
CH
Chechen Fluent

WHAT PEOPLE SAY

"Marvan's ability to manage complex Web3 support operations while maintaining excellent customer satisfaction is remarkable. His multilingual skills and technical expertise made him invaluable to our team."

Senior Manager
Coin Wallet

"His marketing strategies and community engagement techniques are top-tier. He doesn't just meet expectations - he consistently exceeds them. A true professional who treats every project as his own."

CEO
myelitecard.com

"Working with Marvan was a game-changer. His ability to read people, understand psychology, and communicate in multiple languages helped us build a truly global community. 1000+ concurrent users speak for themselves."

Co-Founder
Gaming Project

GET IN TOUCH

LET'S WORK TOGETHER

I'm always open to discussing new opportunities, collaborations, or innovative projects.

Fast Learner

Give me time to research, I can master anything

Global Reach

8 languages, work with anyone, anywhere

Psychology Expert

I read people in 5 minutes of dialogue

Exceed Expectations

I deliver more than asked, every single time